River & Trail

Customer Service At It’s Best in Harpers Ferry, WV

Some days I wonder… is good customer service dead? It seems like every time I go to the store I find myself an inconvenience to the person working. And they have no idea how to help when I finally convince them to help me. How does this work? Why do people whom have no real interest or skill for giving customer service, get a customer service job?

In my customer service job at River & Trail Outfitters, I strive to give the very best service possible. I mean, that’s why I took the job right? And you, the customer, are the person that helps get me a paycheck. So why not go above and beyond for your customers? If you walk into the River & Trail Shop you will not have to mill around waiting for someone to assist you. We will ask if you need help when you walk in the door or as soon as we are free, if it’s busy. And you can usually count on receiving all the information you came for and then some from our friendly staff. We don’t stop at providing superior customer service in our shop, you will find it everywhere at River & Trail!

Customer Service is not dead… It’s very much alive here at River & Trail Outfitters near Harpers Ferry, WV. As you begin holiday shopping, remember to stop into the River & Trail retail shop for some great gifts open Monday – Saturday 9am-5pm. Or go stress free this holiday and give us a call or go online to purchase gift certificates of any denomination and we will mail it right to you. Also be sure to sign up for the e-newsletter to start receiving emails filled with money saving discounts and upcoming adventures.

See you on the river!